Keep Track of The Progress of a Report

When you submit a ticket, all information about the ticket including its progress can be monitored on the My Area page. On that page, you can view all tickets that are currently being handled, submit a new ticket, or view ticket details by clicking on the ticket you want to view details on.

In ticket details, you can see some information such as ticket status, who is handling the ticket, and some other additional information on the right panel of the page. You can also reply and comment  on the ticket on the top right button of the ticket which is a way to communicate with the support team.

Always check incoming emails from us because some email messages will not appear on the portal because they are automatic messages from the system.

If there is still something you are confused about, please ask us or discuss it on the community tab or add a new ticket

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