Keep Track of The Progress of a Report
When you submit a ticket, all information about the ticket including its progress can be monitored on the My Area page. On that page, you can view all tickets that are currently being handled, submit a new ticket, or view ticket details by clicking on the ticket you want to view details on.
In ticket details, you can see some information such as ticket status, who is handling the ticket, and some other additional information on the right panel of the page. You can also reply and comment on the ticket on the top right button of the ticket which is a way to communicate with the support team.
Always check incoming emails from us because some email messages will not appear on the portal because they are automatic messages from the system.
If there is still something you are confused about, please ask us or discuss it on the community tab or add a new ticket
What is The Report Classification ?
Report Classification is a grouping of reports based on problems experienced by customers. This grouping aims to make it easier for the support team to analyze problems customers so that the next process can be carried out according to the flow of ...
How to add a Ticket in The Customer Service Portal Sahabat laut Lestari ?
The customer service portal Sahabat Laut Lestari is a portal that is used as a one-stop service gate for SLL. If you are our customer and have a problem with our product, then you can tell us through this portal. Benefits You can directly consult ...
How to Adjust Ticket Priority ?
Four priority types can be assigned to a ticket: High, Medium, Low, and None. Priority can be set manually by the customer while submitting a ticket. Here is the following explanation of each priority LOW Tickets classified as Low are tickets for ...