What is The Report Classification ?

Report Classification is a grouping of reports based on problems experienced by customers. This grouping aims to make it easier for the support team to analyze problems customers so that the next process can be carried out according to the flow of each classification. There are three classifications of customer reports that have been defined, namely inquiry reports, problem reports, and request reports.

Question Reports 

Question reports are a grouping of customer reports that are categorized as questions. Question reports usually contain questions from customers regarding problems using the product they are using.

Problem Reports

A problem report is a grouping of customer reports that are categorized as a problem. Problem reports usually contain system problems or system errors that occur in TraceTales, although it is not uncommon for problems that occur not to be system problems but error usage or human errors.

Request Reports

A request report is a grouping of customer reports that are categorized as a request. A request report usually contains a request to add a new module or feature to the TraceTales system.

         

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