What is The Report Classification ?
Report Classification is a grouping of reports based on problems experienced by customers. This grouping aims to make it easier for the support team to analyze problems customers so that the next process can be carried out according to the flow of each classification. There are three classifications of customer reports that have been defined, namely inquiry reports, problem reports, and request reports.
Question reports are a grouping of customer reports that are categorized as questions. Question reports usually contain questions from customers regarding problems using the product they are using.
A problem report is a grouping of customer reports that are categorized as a problem. Problem reports usually contain system problems or system errors that occur in TraceTales, although it is not uncommon for problems that occur not to be system problems but error usage or human errors.
A request report is a grouping of customer reports that are categorized as a request. A request report usually contains a request to add a new module or feature to the TraceTales system.
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How to add a Ticket in The Customer Service Portal Sahabat laut Lestari ?
The customer service portal Sahabat Laut Lestari is a portal that is used as a one-stop service gate for SLL. If you are our customer and have a problem with our product, then you can tell us through this portal. Benefits You can directly consult ...
Keep Track of The Progress of a Report
When you submit a ticket, all information about the ticket including its progress can be monitored on the My Area page. On that page, you can view all tickets that are currently being handled, submit a new ticket, or view ticket details by clicking ...
How to Adjust Ticket Priority ?
Four priority types can be assigned to a ticket: High, Medium, Low, and None. Priority can be set manually by the customer while submitting a ticket. Here is the following explanation of each priority LOW Tickets classified as Low are tickets for ...