How to Adjust Ticket Priority ?

Four priority types can be assigned to a ticket: High, Medium, Low, and None. Priority can be set manually by the customer while submitting a ticket.

Here is the following explanation of each priority

LOW

Tickets classified as Low are tickets for reports with low urgency and do not require immediate handling. Tickets with a Low classification do not interfere with your operational activities.

MEDIUM

Tickets classified as Medium are tickets for reports with medium urgency, they need to be handled quickly but have not had an impact on operational activities shortly.

HIGH

A ticket with a High classification is a ticket for a report with high urgency, it needs to be handled immediately because it has an impact on operational activities.

         

If there is still something you are confused about, please ask us or discuss it on the community tab or add a new ticket

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